Delivery Info

This rate is for areas in England, Scotland and Wales. Excludes all offshore islands, Scottish Highlands, Northern Ireland & EU Destinations.

In order to provide the best service across the UK & Worldwide for our varied mix of products and sizes, we use a variety of different couriers. We currently use

• Hermes
• DPD
• DHL
• Yodel
• Tuffnells
• Translink Express

note: this list however is not exhaustive and may be subject to change When your order is despatched we pass over your email and mobile phone number if provided to allow the couriers to update you with tracking details. As such you should receive an email and tracking info from the relevant courier. You can also find this information on your order history online

Includes areas in England, Scotland and Wales. Excludes all offshore islands, Scottish Highlands, Northern Ireland & EU Destinations.

We use a 24 hour delivery service with DPD for regular sized orders. DPD offer a full tracking service with the tracking number available online through your account or if you enter an email or mobile phone number will will send these details to you once the order is despatched. They also allow all alterations and notes to be made with DPD after the order has left.

Please note some very bulky items like garden furniture may not be available for expedited delivery services.

Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point.

Location	Delivery Day	Address	Opening Times
Birmingham	Tuesday	Units 20-21 Gravelly Industrial Park Birmingham West Midlands, B24 8HZ	Mon-Fri 5am-3pm Sat 5am-12
Bournemouth	Thursday	Whittingtons Station Approach Boscombe Bournemouth, BH1 4NB	Mon-Fri 8am-4pm Sat 8am-12
Leicester	Tuesday	90 Commercial Square Freemans Common Leicester, LE2 7SR	Mon-Fri 6am-4pm Sat 6am-2pm Sun 10am-2pm
Norwich	Thursday	7 Frensham Road Sweet Briar Industrial Estate Norwich, NR3 2BT	Mon-Fri 9am-5pm Sat 9am-13pm Sun 10am-2pm
Nottingham	Wednesday	Victoria Parkway Netherfield Nottingham, NG4 2PA	Mon-Fri 9am-5pm Sat&Sun 10am-4pm
Rothley, Leicestershire	Every Day	UK Shopping Mall Loughborough Road Rothley, LE7 7NL	Mon-Fri 9am-5pm
Sheffield	Wednesday	South Yorks Produce Centre Parkway Drive Sheffield, S9 4WN	Mon-Fri 5am-3pm Sat 5am-12:30pm Sun 10am-2pm
Waltham Cross	Wednesday	Eleanor Trade Centre Trust Road Waltham Cross Hertfordshire, EN8 7HF	Mon-Fri 7am-5pm Sat 8am-2pm Sun 10am-3pm

If you would like to Click and Collect your order please choose the collection option during the checkout process, once your order has been picked and packed by our warehouse, one of our customer service representatives will call you to let you know your order is ready to be picked up. Our warehouse is open Monday - Friday, 9am - 5pm for collections.

This covers shipping Rates for Scottish Highlands, Offshore Islands & Northern Ireland. Please note we cannot offer a next day or weekend service to these destinations and these deliveries can take up to 7 working days to reach some destinations. Scottish Highland addresses are classified as the following postcodes (AB36-38, AB55-56, FK17-21, HS1-9, IV, KA27-28, KW, PA20-78, PH19-26, PH30-50, ZE1-3, TR21-25)

We ship to over 30 different countries across the EU, each country is part of a zone. See which zone they fit into in our table below and the associated costs with them.

Please note we cannot offer a next day or weekend service to these destinations and we do NOT insure deliveries outside of the UK. Lead times may vary and can anything from 2-10 working days. If you would like more details please phone .

Note we cannot ship large, fragile or bulky items outside of the UK and provide quotation services for large orders.